Yes, our debt collection AI agents are trained on compliance regulations (FDCPA, TCPA) and can handle various scenarios including payment negotiations, hardship discussions, and dispute resolution. They know when to escalate to human agents for sensitive situations while maintaining professional, empathetic communication throughout the process.

Our lead qualification agents ask targeted questions based on your ideal customer profile, analyze responses in real-time, and score leads using your custom criteria. They can handle objections, gather detailed information about budget, timeline, and decision-making authority, then seamlessly transfer qualified prospects to your sales team with complete conversation summaries.

Our AI agents are programmed to seamlessly transfer calls to human agents when requested or when they encounter complex situations beyond their capabilities. The transfer includes a complete conversation summary, customer context, and any relevant notes, ensuring your human team can continue the conversation without missing a beat.

Our AI Voice agents are built with compliance at their core, following TCPA, FDCPA, GDPR, and other relevant regulations. They handle opt-outs automatically, respect do-not-call lists, provide required disclosures, and maintain detailed call logs for audit purposes. All voice data is encrypted and stored securely with strict access controls.

Absolutely. Professional and Enterprise plans include voice customization options including accent, tone, speaking pace, and personality traits. You can create different personas for different use cases - a professional tone for customer support, an empathetic approach for debt collection, and an enthusiastic style for lead qualification. Custom training ensures agents match your brand voice perfectly.